Skip to Content

Documentation

- Register
- Log in
Search

Search

×

Recently viewed

Observability & AIOps
…
BMC Helix Discovery
BMC Helix Discovery 25.2 (On-Premises)
Troubleshooting

Language

Default language.

Information

Important This documentation space contains information about the on-premises version of BMC Helix Discovery. If you are using the SaaS version of BMC Helix Discovery, see BMC Helix Discovery (SaaS).

Troubleshooting

Export

Choose the export format from the list below:

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

Consult the following topics for information about troubleshooting the BMC Discovery product and components, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and collect diagnostic information.

Related topics

Support-informationPopular knowledge articles

Troubleshooting upgrade issues

Troubleshooting upgrade issues
Troubleshooting TKU upgrade failures and warnings

Troubleshooting discovery failures

Troubleshooting storage scan failures
Troubleshooting scan failures for hosts in DMZ
Troubleshooting network device scan failures
Troubleshooting extended or database discovery failures
Troubleshooting device capture issues
Troubleshooting cloud discovery failures
Troubleshooting Windows scan failures
Troubleshooting SNMP scan issues
Troubleshooting Linux scan failures

Troubleshooting miscellaneous issues

Troubleshooting unscanned hosts that are not being deleted
Troubleshooting status issues of BMC Discovery services
Troubleshooting relationship issues between an ESX server and its hosted VMs
Troubleshooting performance issues
Troubleshooting missing relationships
Troubleshooting missing data due to lack of privileges
Troubleshooting WMI issues
Troubleshooting CMDB Sync connection issues
Troubleshooting BMC Discovery Outpost connectivity issues
Troubleshooting BMC Discovery Outpost Nmap port scan failure

Known issues

Known and corrected issues

Troubleshooting duplication issues

Troubleshooting duplication of hosts due to changed identity
Troubleshooting duplication issues in CMDB
Troubleshooting duplication issues in BMC Discovery

Diagnostics and logs

Support information
Preparing an RFE for a new device
Improving the performance of regular expressions
If you encounter a problem
Collecting diagnostics

Troubleshooting appliance issues

Unmounting partitions
Troubleshooting vulnerability issues
Troubleshooting user interface errors
Troubleshooting empty, missing, or incorrect End-of-Life and End-of-Support fields
Troubleshooting disk space problems
Troubleshooting data mismatch in the scanner and consolidator
Troubleshooting core dump files
Troubleshooting clusters
Troubleshooting account, password, and login issues
Troubleshooting Windows proxies
Booting the BMC Discovery appliance in rescue mode on Oracle Linux 9

Tags: bp_maintaining best_practice troubleshooting

Last updated on Sep 18, 2026

Was this page helpful? Submitting...

What is wrong with this page?
Confusing
Missing screenshots, graphics
Missing technical details
Needs a video
Not correct
Not the information I expected
Your feedback

Contact information
Send Skip

Your feedback

Contact information
Send Skip

Thank you

‹ Creating import triggers Viewing the service status page ›

© Copyright 2004 - 2026 BMC Helix, Inc.

Comments (0)

26.2
25.2
24.3
24.2
24.1
23.3

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix Discovery 25.2 (On-Premises)

On this page

Footer

Company

About BMC Helix
Feedback
Careers
Global Contacts
Newsroom

Support

Support Central
Knowledge Base
Vulnerability Disclosure
Documentation
Downloads
Resources
Sitemap

Insights & Social

Community
LinkedIn
YouTube
Blog
Events
Webinars
X
Instagram

Search the Site

Contact
Trials & Demos
Legal
Privacy Policy
Email Opt-Out
Trust Center

© Copyright 2005-2026 BMC Helix, Inc. Use of this site signifies your acceptance of BMC Helix's Terms of Use. Helix and other Helix marks are exclusive properties of BMC Helix, Inc. and are registered or may be registered in the U.S. and in other countries. BMC, BMC Software, the BMC logo, and other BMC marks are exclusive properties of BMC Software, Inc. and are registered or may be registered in the U.S. and in other countries.