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Support information

This topic contains information about how to contact Customer Support and the support status for this and other releases.

Contacting Customer Support

If you have problems with or questions about a BMC Helix product, or for the latest support policies, go toSupport Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Helix Support at 800 793 4262. Outside the United States or Canada, select your country atContact BMC Helix to view local Support Contacts.

Support status

As stated in the currentBMC Helix Product Support Policy, BMC Helix provides technical support for a product based on time rather than the number of releases. For subscription-based product support, see theBMC Helix Software Subscription Services Support policy. To view the support status for this release, see the PATROL for Amazon EC2 Support page.

 

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BMC PATROL for Amazon EC2 3.0