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Track-It! 2023

Track-It! is a Help Desk software application that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.

This space contains information about Track-It! 2023 releases.

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Planning

Deployment planning and system requirements

Installing

Installation, configuration, and maintenance

Upgrading

Upgrade paths and migrating from Track-It! 11.4 to Track-It! 2023

Configuring after installation

Post-installation product configuration

Administering

Security and system administration

Using

Working with the product

Web Services API

Integrations with other product or application
WebHome

This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

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Creating a custom PDF

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Videos

For videos that supplement the text-based documentation, see Training-videos.

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This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.

The following are general questions about BMC technical documentation:

  • How can I get a PDF of selected content in a space?

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    This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

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    Creating a custom PDF

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    Videos

    For videos that supplement the text-based documentation, see Training-videos.

  • Where can I get documentation for all BMC products?

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    Go to BMC Documentation Dashboard. Click a product from Popular documentation or search for your products' documentation in the Find documentation by product name field.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

Support information

The following questions offer information about BMC Support:

  • How can I contact BMC Support?

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    If you have problems with or questions about a BMC Helix product, or for the latest support policies, go toSupport Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

    If you do not have access to the web and you are in the United States or Canada, contact BMC Helix Support at 800 793 4262. Outside the United States or Canada, select your country atContact BMC Helix to view local Support Contacts.

  • How can I check a product version's support status?

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    You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

    • All versions of the product and their current support levels (full or limited)
    • Dates on which support ends

    You can also find information about the latest support policies on Support Central.

  • Where can I get the security certificates required to transfer files to BMC Support?

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PDFs-and-videos


 

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Track-It! 2023