Track-It! 2026

Track-It! is a Help Desk software application that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.

This space contains information about Track-It! 2026 releases.

Release notes Updated 06 Apr 2026

Learn what’s new or changed for Track-It! 2025 Release 01, including new features, urgent issues, documentation updates, and product updates.

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Date	Summary	Reference
April 1, 2026	Enhancements and features available in this product update: Web survey module for configurable requestor satisfaction surveys Customizable global search results for improved usability and relevance Attachment preview functionality across modules Additional lookup fields available in all modules Enable search for assets and tickets based on technician and requestor In‑filter column search in configuration grid In‑filter column search in popup grid Preview pane for all records	2026-Release-01

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Getting started See more	Planning Deployment planning and system requirements See more Installing Installation, configuration, and maintenance See more Upgrading Upgrade paths and migrating from Track-It! 11.4 to Track-It! 2023 See more Configuring after installation Post-installation product configuration See more
Administering Security and system administration See more	Using Working with the product See more
Troubleshooting Common issues See more	Web Services API Integrations with other product or application See more

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