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Phased rollout This documentation supports the 21.05 version of BMC Helix ITSM: Service Desk. To view an earlier version, select the version from the Product version menu.

Support information

For further assistance, search Support Central or contact BMC Support.

Contacting BMC Support

If you have problems with or questions about a BMC Helix product, or for the latest support policies, go toSupport Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Helix Support at 800 793 4262. Outside the United States or Canada, select your country atContact BMC Helix to view local Support Contacts.

Support status

As stated in the currentBMC Helix Product Support Policy, BMC Helix provides technical support for a product based on time rather than the number of releases. For subscription-based product support, seeHelix SaaS support policy.

To view the support status for this release, see the BMC Service Desk Application support page.

 

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BMC Helix ITSM: Service Desk 21.05