Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.
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| Date | Summary | Reference |
|---|
| March 6, 2026 | Patch 1 is available to on-premises customers. | 26.1 enhancements and patches |
| March 2, 2026 | Patch 1 is available to SaaS customers. Enhancements to BMC Helix ITSM 26.1.01 are: - Use the agentic AI capabilities of BMC HelixGPT to respond automatically to inbound emails
| 26.1 enhancements and patches |
| January 30, 2026 | Enhancements to BMC Helix ITSM 26.1.00 are: - Configure automated follow-ups for incidents awaiting customer response
- Generate an incident summary for faster resolution
- Centralized interface to enable and configure the BMC HelixGPT features
- Service Collaborator Value Dashboard
- Enable and edit Major Incident Report by using BMC HelixGPT
- View an incident timeline in the Ops Swarmer chat to get incident details
- Get accurate activity log details for service request actions
- Reduce manual efforts to identify missing or invalid CI details by creating data monitoring rules
- (Controlled availability customers only) Use BMC Helix Innovation Suite Knowledge Management as the knowledge provider
- Streamline asset management by scanning and auto-populating asset details by using BMC Helix ITSM mobile browser
- Preserve your customized table settings for improved user experience
- Use Froala as the default editor in BMC Helix ITSM
- (Available for logged-in users only) Get help faster with DocuAssistant
Enhancements to BMC Helix Innovation Suite 26.1.00 are: - Configure the language, time zone, and date and time style preferences in BMC Helix Innovation Studio
- Enhance search by using multi-form search on non-text fields
- Increase the field length in AR System forms to accommodate longer strings
- Add the ability to scan a barcode or QR code for mobile PWA screens
- Create customizable tables in PWA screens by using Developer Studio
- (Available for logged-in users only) Get help faster with DocuAssistant
Enhancements to BMC Helix CMDB 26.1.00 are: - Identify missing or invalid CI details by creating data monitoring rules in the Automated Asset Assignment console
- Manage session timeout by using BMC Helix Single Sign-On
- (Available for logged-in users only) Get help faster with DocuAssistant
| 26.1 enhancements and patches |
| November 20, 2025 | Issues that were corrected by 25.4.01 and issues that remain open | 25.4 enhancements and patches |
Known-and-corrected-issues
BMC Helix IT Service Management Deployment
Innovation Suite release notes
BMC Helix CMDB release notes
Change Management release notes
Asset Management release notes
Service Desk release notes
Helix Single sign-on Release notes and notices
