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Viewing alternatives for end-of-life BIRT reports

With BIRT reports reaching end of life, administrators can use alternative, modern tools in BMC Helix ITSM to view analytics for various artifacts and print the reports. Reports are now accessible via BMC Helix Dashboards, PWA screens, or consoles. This ensures continued access to critical data with enhanced visualization, export, and printing capabilities.

When you view the BIRT reports, you can view a message in the application informing you about the end of life of the reports. Use the table provided in this topic to understand the alternative ways to view the reports.

Scenario
 Jordan, an IT administrator at Apex Global, is responsible for managing and auditing IT assets, such as laptops, servers, and networking equipment used across different departments.

Previously, Jordan used BIRT (Business Intelligence and Reporting Tools) integrated into the Mid Tier interface of their ITSM platform to generate and print reports on current asset usage. However, BIRT has now reached its end of life, and the functionality is no longer supported.

Jordan logs into the Mid Tier interface and navigates to the Asset Management section, and clicks the Print Report button to generate a report of all currently assigned assets. Instead of the report, he sees this message:

As BIRT reaches its End of Life, this report is unavailable in Mid Tier. This report can be accessed/created on alternatives: Helix Dashboards, Progressive Views Or Shared Consoles. For detailed matrix kindly follow this link.

 Jordan clicks the link and is redirected to a table that lists the alternative to view the report for each form. For the AST:AssetSoftware form, the recommended alternative is BMC Helix Dashboards.

Jordan logs into BMC Helix Dashboards, and navigates to the predefined Asset Report dashboard, or creates a custom one using available widgets and filters. He views the report, confirms the data is accurate, and uses the export/print feature to generate a PDF for his records.

Alternatives for BIRT reports

The following table lists the alternatives for BIRT reports:

Form nameAlternative for viewing reports
AAS:Activity

Shared Ticket Consoles

AST:AccountPWA
AST:ActivityPWA
AST:AdminDomainPWA
AST:ApplicationPWA
AST:ApplicationInfrastructurePWA
AST:ApplicationServicePWA
AST:ApplicationSystemPWA
AST:Asset Management ConsoleShared Ticket Consoles
AST:AssetLease

PWA

AST:AssetMaintenance

PWA

AST:AssetSoftware

BMC Helix Dashboards

AST:AssetSupport

PWA

AST:AssetWarranty

PWA

AST:BaseElementPWA
AST:BIOSElementPWA
AST:BMC_CloudInstanceBMC Helix Dashboards
AST:BusinessProcessPWA
AST:BusinessServicePWA
AST:CardPWA
AST:CDROMDrivePWA
AST:ChassisPWA
AST:CI Unavailability

BMC Helix Dashboards

AST:ClusterPWA
AST:CommunicationEndpointPWA
AST:ComputerSystemPWA
AST:ConcreteCollectionPWA
AST:ConnectivityCollectionPWA
AST:ConnectivitySegmentPWA
AST:CustomerFacingServicePWA
AST:DataBasePWA
AST:DataBaseStoragePWA
AST:DiskDrivePWA
AST:DiskPartitionPWA
AST:DocumentPWA
AST:EquipmentPWA
AST:FileSystemPWA
AST:FloppyDrivePWA
AST:HardwarePackagePWA
AST:HardwareSystemComponentPWA
AST:IPConnectivitySubnetPWA
AST:IPEndpointPWA
AST:IPXConnectivityNetworkPWA
AST:KeyboardPWA
AST:LANPWA
AST:LANEndpointPWA
AST:LicenseCertificatesPWA
AST:LNsCollectionPWA
AST:LocalFileSystemPWA
AST:LogicalResourcePWA
AST:LogicalSystemComponentPWA
AST:MainframePWA
AST:MediaPWA
AST:MemoryPWA
AST:MonitorPWA
AST:NetworkAddressPWA
AST:NetworkPortPWA
AST:NTDomainPWA
AST:OperatingSystemPWA
AST:OrganizationBMC Helix Dashboards
AST:PackagePWA
AST:PatchPWA
AST:PersonBMC Helix Dashboards
AST:PhysicalLinkPWA
AST:PhysicalLocationPWA
AST:PhysicalResourcePWA
AST:PointingDevicePWA
AST:PrinterPWA
AST:ProcessorPWA
AST:ProductPWA
AST:ProtocolPWA
AST:ProtocolEndpointPWA
AST:PurchaseOrderBMC Helix Dashboards
AST:PurchaseRequisitionShared Ticket Consoles
AST:Purchasing ConsoleShared Ticket Consoles
AST:RackPWA
AST:RemoteFileSystemPWA
AST:ResourcePWA
AST:ResourceAllocationSettingDataPWA
AST:ResourceFacingServicePWA
AST:ResourcePoolPWA
AST:RolePWA
AST:SAMConsoleShared Ticket Consoles
AST:ServicePWA
AST:ServiceOfferingInstancePWA
AST:SharePWA
AST:SoftwareServerPWA
AST:SystemResourcePWA
AST:SystemSoftwarePWA
AST:TapeDrivePWA
AST:TopologicalLinkPWA
AST:TransactionPWA
AST:UPSPWA
AST:UserCommunityBMC Helix Dashboards
AST:VirtualSystemEnablerPWA
AST:VirtualSystemSettingDataPWA
AST:WANPWA
CBK:ChargeBackStatusMessagesdlgBMC Helix Dashboards
CBK:CostReportdlgBMC Helix Dashboards
CHG:Change Management ConsoleShared Ticket Consoles
CHG:Infrastructure ChangePWA
CHG:Infrastructure Change ClassicPWA
CHG:Infrastructure_Change_ArchiveBMC Helix Dashboards
CTM:PeopleBMC Helix Dashboards
CTR:ContractConsoleShared Ticket Consoles
CTR:GenericContractShared Ticket Consoles
CTR:MasterContractPWA
HPD:Help Desk

PWA

HPD:Help Desk ClassicPWA
HPD:Help_Desk_ArchiveBMC Helix Dashboards
HPD:Incident Management ConsoleShared Ticket Consoles
PBM:Known ErrorPWA
PBM:Known_Error_ArchiveBMC Helix Dashboards
PBM:Problem InvestigationPWA
PBM:Problem Management ConsoleShared Ticket Consoles
PBM:Problem_Investigation_ArchiveBMC Helix Dashboards
PBM:Solution DatabaseBMC Helix Dashboards
PBM:Solution_Database_ArchiveBMC Helix Dashboards
RKM:KnowledgeArticleManagerBMC Helix Dashboards
RKM:KnowledgeArticleManager_ArchiveBMC Helix Dashboards
RMS:Release

PWA

RMS:ReleaseManagementConsoleShared Ticket Consoles
RMS:ReleaseManagementConsoleShared Ticket Consoles
RQC:ServiceRequestConsoleShared Ticket Consoles
RQC:ServiceRequestConsoleShared Ticket Consoles
SHR:OverviewConsoleShared Ticket Consoles
SRM:WorkInfoPWA
SRM:WorkInfo_ArchiveBMC Helix Dashboards
TMS:TaskPWA
TMS:Task_ArchiveBMC Helix Dashboards
WOI:WorkOrder_ArchiveBMC Helix Dashboards
WOI:WorkOrderConsoleShared Ticket Consoles

Alternatives for viewing BIRT reports for join forms

Form nameAlternatives for viewing reports
AST_LicenseCertificatesJoinCMDBBIRT asset reports
AST_CertificatesJoinConfigLicenseTypeRegistryJoinFINCostsJoinAssetSoftwareBIRT asset reports
INT_CHGHPD_CHGHPDJoin
INT_CHGPBM_ChangePBMJoinBIRT Change Relationship Detail
RMS_ReleaseAssociationJoinCIBIRT - Release Schedule and Risk Dashboard – ServiceCI and Config CI View

 

 

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BMC Helix ITSM 26.2