Release notes and notices

Patch 1 for version 26.3 is available to on-premises customers.

Enhancements to BMC Helix ITSM 26.3.01 are:

• Streamline change approval efficiency by using CAB Workspace
• Use Change Coordinator to automatically validate change requests and assess their risks
• Enhanced bulk import of impacted areas for incidents

Patch 1 for version 26.3 is available to SaaS customers.

Enhancements to BMC Helix ITSM 26.3.01 are:

• Streamline change approval efficiency by using CAB Workspace
• Use Change Coordinator to automatically validate change requests and assess their risks
• Enhanced bulk import of impacted areas for incidents

Enhancements to BMC Helix ITSM 26.3.00 are:

• Use Ticket Resolver to control auto execution of triage and remediation steps
• (Controlled availability customers only) Enable root cause analysis to streamline problem investigation and resolution
• Enable company scope in MSP environment for Service Collaborator
• Support for processing ticket attachments in Service Collaborator for detailed results
• Resize the Activity pane to view ticket details with reduced scrolling
• Use Agent Assist for work order, problem investigations, and change requests
• Perform advanced impact analysis on incidents to find the impacted CIs
• Enhanced PIR management with support group controls and localization
• Response screening for automated follow-ups for incidents
• Automatically validate change requests and assess their risks to improve approval decisions

Enhancements to BMC Helix Innovation Suite 26.3.00 are:

• Configure OAuth 2.0 Client Credentials authentication for Snowflake destinations
• Support for Danish and Catalan locales in Progressive Views
• Validate data before importing into BMC Helix CMDB by using the Data Management Console
• Prevent out-of-memory errors by limiting the CLOB column size value
• Enhance container security with read-only root file system

Enhancements to BMC Helix CMDB 26.3.00 are:

• Improved RE performance with the RE Job Manager
• Maintain accurate and reliable CMDB data with Data Monitor
• Monitor BMC Helix CMDB data with CMDB value dashboards
• Improve the security and reliability of BMC Helix CMDB with a read-only container filesystem
• Validate data before importing into BMC Helix CMDB by using the Data Management Console

Enhancements to BMC Helix ITSM 26.2.01 are:

• Use Problem Solver to detect recurring incidents and create problem candidates

Enhancements to BMC Helix ITSM 26.2.00 are:

• Use Ticket Resolver to autonomously manage incidents
• Publish Post Incident Reviews (PIR) for resolved incidents
• Use prompt extensions to help LLM interpret organization-specific language for Agentic AI capabilities
• Maintain CMDB data accuracy with Data Monitor rules
• Analyze and resolve CMDB data issues with HelixGPT-powered insights
• Use email templates to send emails from incidents
• Reply to emails from incident activity notes
• Capture business, operational, and financial impact for incidents
• Progressive data loading on scroll for list-based tables in Progressive Web Applications
• Configure BMC Helix Innovation Suite Knowledge Management as a knowledge source for BMC HelixGPT capabilities in BMC Helix ITSM
• Track the progress of BMC Helix Digital Workplace Catalog service requests in BMC Helix ITSM

Enhancements to BMC Helix Innovation Suite 26.2.00 are:

• Use updated support for technology stack
• Simplify the process of setting up the BMC Deployment Engine
• Activate SmartGraph services to use Network Impact Analysis
• Additional products available for on-premises installation

Enhancements to BMC Helix CMDB 26.2.00 are:

• Maintain CMDB data accuracy with Data Monitor rules
• Analyze and resolve CMDB data issues with HelixGPT-powered Insights