Using BMC Helix iPaaS, powered by Jitterbit to integrate BMC Helix ITSM with third-party applications
As an administrator, you can integrate BMC Helix ITSM with third-party applications by using BMC Helix iPaaS, powered by Jitterbit. It is a robust, enterprise grade iPaaS and API Management platform (or technology) that is powered by the Jitterbit Harmony API Integration Platform. This technology helps you to address advanced business processes and integration challenges of your digital enterprises.
BMC Helix Multi-Cloud Broker, along with BMC Helix iPaaS, powered by Jitterbit provides out of the box integration templates to implement an integration. A template is a collection of structured data like project variables and workflows that connect two applications, and perform a series of events to accomplish a goal.
Learn more about the integration technology in Leveraging integration technologies to integrate BMC Helix ITSM and third-party applications.
DevOps integration
ALM Octane
Log and track events that occur in a monitored application in BMC Helix ITSM.
Azure DevOps
Log and track any application development requests or issues, and collaborate with agents easily.
Jira Software
Log and track issues or tickets related to the development of a product in both, BMC Helix ITSM and Jira.
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Creating Jira issues from problem records via BMC Helix iPaaS, powered by JitterbitCreating known errors from Jira issues via BMC Helix iPaaS, powered by Jitterbit
Jira Service Management
Log and track requests related to application development and management to deliver more customer impact and accelerate critical development work.
Alert and event integrations
AppDynamics
Log and track events that occur in a monitored application in BMC Helix ITSM.
Azure Monitor
Log and track alerts related to your applications and services, and improve their availability and performance.
Dynatrace
Log and track events that occur in a monitored application in BMC Helix ITSM.
IBM QRadar
Log and track security or infrastructure threats in your organization.
PagerDuty
Log and track PagerDuty incidents in BMC Helix ITSM.
SolarWinds
Log and track SolarWinds alerts related to infrastructure issues in BMC Helix ITSM.
Splunk
Log and track Splunk alerts related to business operations in your organizations in BMC Helix ITSM.
xMatters
Log and track incidents in BMC Helix ITSM that create alerts in xMatters.
Incident brokering and ticket consolidation
Incident brokering integration with AWS Support
Log and track BMC Helix ITSM incidents in AWS, and synchronize comments and status between tickets in both applications.
Incident brokering integration with ServiceNow
Log and track service requests or product development requests in BMC Helix ITSM or ServiceNow ITSM.
Incident brokering integration with Service Cloud
Log and track user service requests as incidents in BMC Helix ITSM and cases in Service Cloud, and synchronize the tickets.
Ticket consolidation integration with Service Cloud
Log and track user service requests as incidents in BMC Helix ITSM and cases in Service Cloud, and synchronize the tickets.
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